Customer Service
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Warranty
+ Why should I be concerned about counterfeit / copied clubs?- Why should I be concerned about counterfeit / copied clubs?
While many counterfeit / copied clubs look strikingly similar to the clubs they try to emulate, they fall well short in the areas of performance, playability and safety.
+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?
We are sorry to hear about the issues you have encountered with your Taylormade golf club. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
+ How long is the warranty on my clubs?- How long is the warranty on my clubs?
Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorised retailer.
To visit our warranty policy online, please visit our Warranty Information
+ Who determines if the damages to my club is normal or customary?- Who determines if the damages to my club is normal or customary?
Although we are committed to being the best performance golf brand in the world, there is a very slight chance that a warranty situation may occur. It is our recommendation that the product be inspected by one of our authorized dealers. If you have any questions about the damage to your club, please call our Customer Service Department on 08000 724 692 to speak with a specialist. Customer Service hours: 9:00am to 17:00pm.
Warranty details can be found on our Warranty Information page
You can locate a retailer in your area by using our Retail Locator.
+ What would void the warranty on my club?- What would void the warranty on my club?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications..
+ Where can I find your warranty policy online?- Where can I find your warranty policy online?
To view our warranty policy online, please visit our Warranty Information
Online Orders
+ When will my order ship?- When will my order ship?
All personalised TaylorMade products typically ship within 14 working days. Freight lead times may vary, please refer to the tracking number on the ship confirmation email for more details.
+ How do I setup a return?- How do I setup a return?
Please contact 08000 724 692, please note TaylorMade does not return personalised or bespoke orders unless they are faulty
+ I need to modify or cancel a recent order that I placed- I need to modify or cancel a recent order that I placed
Direct to consumer personalised or bespoke orders are not subject to change or cancellation once the order has been placed
Product Support
+ Where can I find the serial number on my clubs?- Where can I find the serial number on my clubs?
The serial numbers can be found etched into the back of the hosel on drivers, fairways, hybrids, and irons. Each club is individually serialized with its own unique number.
+ How do I find a retailer near me?- How do I find a retailer near me?
We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your zip or postal code and you will be returned a list of the closest retailers to choose from.
+ How should I clean my clubs?- How should I clean my clubs?
To clean your clubs, we recommend using a mild detergent, a damp cloth, and a soft nylon brush. Spending 5-10 minutes with your clubs after each round can keep your clubs looking like new.
+ How can I find replacement grips that will fit my clubs?- How can I find replacement grips that will fit my clubs?
We do have a number of different options of grips that fit our clubs. Your local authorized retailer should be able to assist you with placing a special order for the grips, if they do not have them in stock already. If you need assistance in finding your nearest retail location, please visit our Retail Locator.
+ How do I register my club(s) online?- How do I register my club(s) online?
To register your new club(s), please visit our Product Registration page
Company
+ How do I inquire about employment opportunities?- How do I inquire about employment opportunities?
If you are interested in employment with us, please visit Careers Page on our Web site for job listings and other valuable information.
+ Where can I send a request for a charitable donation?- Where can I send a request for a charitable donation?
All donation and sponsorship requests must be submitted via the contact us for on our website
+ Will you recognize my hole-in-one?- Will you recognize my hole-in-one?
We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:
1. Your name and address
2. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
4. Handicap
5. Course name, city, and state where you got your hole-in-one
6. Hole number
7. Par of the hole
8. Hole yardage
9. TaylorMade products used (driver, fairway, irons, ball, etc.)
Once you have this information, you can contact us using our Contact Form
+ How can I get custom fit?- How can I get custom fit?
For assistance finding a custom fit retailer in your area, please use our Custom Fitting Locator.
Our Customer Relations Team would also be glad to help you locate a custom fitting account near you. Please call us on 08000 724 692 to speak with a customer service specialist, or complete the online contact form. Customer Service hours are 09:00am to 17:00pm Monday to Friday
Contact Us Here
TaylorMade Golf,
TaylorMade Court,
Viables Business Park,
Jays Close,
Basingstoke,
Hampshire,
United Kingdom RG22 4BS
Contact form
Retail Partners &TaylorMade Direct Questions
For a list of our phone numbers please click here
09:00am - 17:00pm Monday to Friday
Online Orders & Consumer enquiries please click here
09:00am - 17:00pm Monday to Friday
What do you want to know about?
What is this regarding?
Warranty
+ Why should I be concerned about counterfeit / copied clubs?- Why should I be concerned about counterfeit / copied clubs?
While many counterfeit / copied clubs look strikingly similar to the clubs they try to emulate, they fall well short in the areas of performance, playability and safety.
+ What do I do if I have broken my club and it is still under warranty?- What do I do if I have broken my club and it is still under warranty?
We are sorry to hear about the issues you have encountered with your Taylormade golf club. We would like the opportunity to assist you in the repair or replacement of your club. We offer a two year warranty on all of our clubs from the date of purchase for all manufacturers’ defects.
+ How long is the warranty on my clubs?- How long is the warranty on my clubs?
Our warranty covers our clubs as purchased by the original consumer for two years from the date of purchase with the original receipt from an authorised retailer.
To visit our warranty policy online, please visit our Warranty Information
+ Who determines if the damages to my club is normal or customary?- Who determines if the damages to my club is normal or customary?
Although we are committed to being the best performance golf brand in the world, there is a very slight chance that a warranty situation may occur. It is our recommendation that the product be inspected by one of our authorized dealers. If you have any questions about the damage to your club, please call our Customer Service Department on 08000 724 692 to speak with a specialist. Customer Service hours: 9:00am to 17:00pm.
Warranty details can be found on our Warranty Information page
You can locate a retailer in your area by using our Retail Locator.
+ What would void the warranty on my club?- What would void the warranty on my club?
Our warranty covers our clubs with all original components. If any unconventional modifications have been done to the club after market or outside of our factory, the club's warranty is void. It is our sole discretion to determine whether any damage was caused to the club by any conventional modifications..
+ Where can I find your warranty policy online?- Where can I find your warranty policy online?
To view our warranty policy online, please visit our Warranty Information
Online Orders
+ When will my order ship?- When will my order ship?
All personalised TaylorMade products typically ship within 14 working days. Freight lead times may vary, please refer to the tracking number on the ship confirmation email for more details.
+ How do I setup a return?- How do I setup a return?
Please contact 08000 724 692, please note TaylorMade does not return personalised or bespoke orders unless they are faulty
+ I need to modify or cancel a recent order that I placed- I need to modify or cancel a recent order that I placed
Direct to consumer personalised or bespoke orders are not subject to change or cancellation once the order has been placed
Product Support
+ Where can I find the serial number on my clubs?- Where can I find the serial number on my clubs?
The serial numbers can be found etched into the back of the hosel on drivers, fairways, hybrids, and irons. Each club is individually serialized with its own unique number.
+ How do I find a retailer near me?- How do I find a retailer near me?
We have a Retail Locator set up to assist you in finding your nearest retail location. Just enter your zip or postal code and you will be returned a list of the closest retailers to choose from.
+ How should I clean my clubs?- How should I clean my clubs?
To clean your clubs, we recommend using a mild detergent, a damp cloth, and a soft nylon brush. Spending 5-10 minutes with your clubs after each round can keep your clubs looking like new.
+ How can I find replacement grips that will fit my clubs?- How can I find replacement grips that will fit my clubs?
We do have a number of different options of grips that fit our clubs. Your local authorized retailer should be able to assist you with placing a special order for the grips, if they do not have them in stock already. If you need assistance in finding your nearest retail location, please visit our Retail Locator.
+ How do I register my club(s) online?- How do I register my club(s) online?
To register your new club(s), please visit our Product Registration page
Company
+ How do I inquire about employment opportunities?- How do I inquire about employment opportunities?
If you are interested in employment with us, please visit Careers Page on our Web site for job listings and other valuable information.
+ Where can I send a request for a charitable donation?- Where can I send a request for a charitable donation?
All donation and sponsorship requests must be submitted via the contact us for on our website
+ Will you recognize my hole-in-one?- Will you recognize my hole-in-one?
We would be more than happy to send you a congratulatory acknowledgement for your hole in one using our products! We just need the following information:
1. Your name and address
2. Where you play most frequently (Private CC, Semi-Private CC, Public/Municipal Course, Resort Course)
3. How many rounds of golf you play during each month of the golfing season (0-1, 3-3, 4-5, 6-7, 8 or more)
4. Handicap
5. Course name, city, and state where you got your hole-in-one
6. Hole number
7. Par of the hole
8. Hole yardage
9. TaylorMade products used (driver, fairway, irons, ball, etc.)
Once you have this information, you can contact us using our Contact Form
+ How can I get custom fit?- How can I get custom fit?
For assistance finding a custom fit retailer in your area, please use our Custom Fitting Locator.
Our Customer Relations Team would also be glad to help you locate a custom fitting account near you. Please call us on 08000 724 692 to speak with a customer service specialist, or complete the online contact form. Customer Service hours are 09:00am to 17:00pm Monday to Friday
Contact Us Here
TaylorMade Golf,
TaylorMade Court,
Viables Business Park,
Jays Close,
Basingstoke,
Hampshire,
United Kingdom RG22 4BS
Contact form
Retail Partners &TaylorMade Direct Questions
For a list of our phone numbers please click here
09:00am - 17:00pm Monday to Friday
Online Orders & Consumer enquiries please click here
09:00am - 17:00pm Monday to Friday